All of user's data transferred within AtMyCondo is encrypted, whether users are at computer or on smart phone, nothing goes over the network without encryption. We work promptly to respond new vulnerabilities as they are discovered in AtMyCondo.
Following are the AtMyCondo compatible browsers which can be used to work smoothly:
Google Chrome 21+
Microsoft Internet Explorer (9 and above) 10+
Mozilla Firefox 22+
Opera 12.1+
Safari (MacOS) 6.1+
For Mobile Devices:
AtMyCondo was developed to be responsive and mobile compatible so you could work from any device. The Compatible mobile browsers we recommend are:
iOS: Safari
Android: Chrome
AtMyCondo application will be used by all the roles related to condominium like Tenant/Owner/Manager/Vendor.

Owners can add their properties and property units here.

Tenants can use the application to request any property unit, service, facility booking, report any incident and view their guests/parcels details as well.

Managers can manage all of the activities like Approve Tenants/Owners requests, service requests, facility bookings, visitors and incident reports from Tenants/Owners. Managers can also make announcements for all the tenants/owners and create events for community.

Vendors can see all the service Requests assigned to them and can update their service requests status as well.

Moreover the general public and registered users can also browse the property listings, buy & sell requests and business & services.

Just click on Sign Up button on top right side of AtMyCondo site. It will ask you the information like User Type (Tenant/Owner/Manager/Vendor), Full Name, Email, Mobile and Password.

Upon reviewing and agreeing with the terms and conditions submit the form and complete next steps. After completing all sign up steps an account activation link will be sent to your email address.

As you activate your account, you will have to wait for the Manager/Moderator to approve your request to be added as a Tenant/Owner/Manager/Vendor.
Yes, you can assign same email to all available roles either it is Tenant/Owner/Manager/Vendor under the same account only.
Upon sign up an email will be sent to your email address, by clicking on Verify Now! button in that email your account will be verified.
AtMyCondo is a web/mobile based application, so it won't work without the internet connection. You need an internet connection in order to use this.
On the top right side by clicking on your Name a menu will be displayed. Click on the first link My Profile. A new page will be opened. Under Profile Info tab you will see all your profile information like name, email, phone no. Click on Edit link here and provide updated name, email, phone no etc to update your information.
On the top right side by clicking on your Name a menu will be displayed. Click on the first link My Profile. A new page will be opened. Under Profile Info tab you will see a thumbnail with option to upload image. By clicking on that a pop up will open to select an image for your profile.
On the top right side by clicking on your Name a menu will be displayed. Click on the first link My Profile. A new page will be opened. Under Settings tab you will see all the email/push notifications settings for service requests, facility bookings, chatNet private messages, vendor requests, tenant/owner status and incident reports. Just toggle these checks to enable/disable the notifications.
After you apply a display photo you can only change it.
On the top right side by clicking on your Name a menu will be displayed. Click on the first link My Profile. A new page will be opened. Here you will see a Change Password tab via which you can update password.
You cannot change the email address that is linked to your account.
You can add multiple roles to your account. On the top right side by clicking on your Name a menu will be displayed.
Click on the first link My Profile. A new page will be opened. Here you will see a New Property Manager role, New Business & Service Role, New tenant/owner role links on right side menu. By providing the necessary details in each of the above mentioned sections a new role will be linked to your account upon manager/moderator approval.
Each role has pre-defined administration rights.
On the dashboard Tenant/Owner & Manager type user can see multiple widgets which display summary of all Announcements / ChatNet / Calendars / Property / Facility Bookings / Service Requests / Incident Reports / Important Contacts.
Vendor type user can see only Service Requests on dashboard
After logging in the application you can see a (+) button on top right side of dashboard.
By clicking on this you can choose all the widgets for displaying on dashboard.
From the left menu navigate to Property Info -> Important Contacts for viewing list of all important Contacts.
From the left menu navigate to Property Info -> Document Directory for viewing list of all documents shared by manager.
Any document that management holds and can be distributed can be published on AtMyCondo.

Like condo facility operating hours, committee meeting hours, annual audited financial reports and any other important documents related to condo.
Any social, religious, personal and community related event can be added in the events section by Manager only.
When adding a manager on first step it asks for a property name for which you want to add that manager by selecting the same property name for multiple users, multiple managers will be assigned to that.
From the left menu navigate Neighbourhood -> Property Listings, all the available properties will be displayed.
From the left menu navigate to Neighbourhood -> Property Listings. Click on the property listing you want to delete.

On the right side you will see Delete link if the listing belongs to you. By clicking on this the property listing will be deleted.
From the left menu navigate to Neighbourhood -> Property Listings. Click on the property listing you want to edit.

On the right side you will see Edit link if the listing belongs to you. By clicking on this the property listing will be loaded in a form and can be updated.
From the left menu navigate to Neighbourhood -> Buy & Sell, all the available buy & sell items will be displayed.
From the left menu navigate to Neighbourhood -> Buy & Sell and click on Add a New Add, a new page will be opened. By filling up the details a new buy & sell item will be added in system.
From the left menu navigate to Neighbourhood -> Buy & Sell. Click on the item you want to delete.

On the right side you will see Delete link if the item belongs to you. By clicking on this item will be deleted.
From the left menu navigate to Neighbourhood -> Buy & Sell. Click on the item you want to edit.

On the right side you will see Edit link if the item belongs to you. By clicking on this item will be loaded in a form and can be updated there.
As you are done with adding your buy & sell item, you will see a pop up saying promote your item, just follow the on screen steps to make your item featured.
From the left menu navigate to Neighbourhood -> Business & Service, all the available businesses will be displayed.
From the left menu navigate to Neighbourhood -> Businesses & Services and click on Add a New Business & service. By filling up the details a new business will be added in system.
Only the moderator can de-activate any business & Service.
From the left menu navigate to Neighbourhood -> Business & Service. Click on the business you want to edit.

On the right side you will see Edit link if the business belongs to you. By clicking on this data will be loaded in a form and can be updated.
Any tenant/manager/owner type user can add Buy & Sell, Property Listings and Business & services.
From the left menu navigate to Property Info -> Announcements for viewing list of all announcements.
Only Manager will make the announcements.
All the roles either it is Tenant/Owner/Manager can see the announcements made by manager.
Yes, user will get the notify via Notifications icon on top right side in the application and by emails for any announcement made by manager.
From the left menu navigate to Property Info -> Events for viewing list of all events.
From the left menu navigate to Property Info -> Calendars for viewing list of all facility bookings, events and service requests in chronological order displayed on calendar.
From the left menu navigate to Neighbourhood -> ChatNet for viewing list of ChatNet.
Tenant/Owner/Manager can use the chatNet application to communicate with each other.
They can send a message in both public/private mode.
From the left menu navigate to Neighbourhood -> ChatNet for viewing list of all ChatNet. On top there is a button with label Send as. That is by default Public. Click on this to change it to Private. Next to this button there is a text box, type in the name of receiver and select it after that type the message and click on Send button to send the message .
Yes, user will get the notify via Notifications icon on top right side in the application for any private/public messages sent by any user.
From the left menu navigate to Neighbourhood -> ChatNet for viewing list of all ChatNet. There is a select filter with options like Messages/Announcements, Events, Facility Bookings, Service Requests and Incident Reports. By selecting/changing the option from this filter the ChatNet messages will be filtered as per selected options.
Any Tenant/Owner/Manager type user can view announcements, calendars, chatNet and events.
The tenant can see all the announcements, chatNet, service requests, incident reports, facility bookings, important contacts, important documents, visitors, parcels and upcoming events details.

The Only difference is when there is no manager assigned to the tenant's property only public features like Buy & Sell, Property Listings, Business & Services and chatNet will be enabled.

All other above mentioned features will be enabled when there is a manager assigned to the property tenant has applied for.
Tenant/Owner will give the desired unit Number upon sign up.
Tenant/Owner cannot change his unit no.
From the left menu navigate to Requests & Reports -> Service Requests, a new page will be opened.
By clicking on Add a new service Requests a new page will be opened where the Tenant/Owner can fill up details and submit a service/maintenance request.
As a Tenant/Owner submits a maintenance request it asks him to choose the vendor/management for his request.
Tenant/Owner can also change the service request status by navigating to Requests & Reports -> Service Requests screen and change status of service request from status filter with each record.
Yes, Tenant/Owner will get notify via email alerts, push notifications on their mobile number as the status of request is changed or request gets resolved.
Only Tenant/Owner can make the service requests.
The Vendor/Manager whoever is assigned to service request will resolve it.
From the left menu navigate to Requests & Reports -> Incident Reports, a new page will be opened. By clicking on Add a new Incident Report a new page will be opened where the tenant can fill up details and submit any incident report.
Manager will resolve or update the incident report.
Yes, Tenant/Owner will get notify via email alerts, push notifications on their mobile number as the status of request is changed or request gets resolved.
Only Tenant/Owner can submit the incident Report.
From the left menu navigate to Requests & Reports -> Facility Booking, a new page will be opened. By clicking on Add a new Facility Booking a new page will be opened where the tenant can fill up details and submit Facility Booking request.
Manager will update the Facility Booking.
Yes, Tenant/Owner will get notify via email alerts, push notifications on his mobile number as the status of booking is changed or request gets resolved.
Only Tenant/Owner can submit the Facility Booking.
Facilities depends upon the property exclusively what kind of facilities they are offering like Swimming pool, Gym, barbecue areas etc.
Manager will approve and make necessary arrangements for facility bookings.
From the left menu navigate to Requests & Reports -> Visitors, a new page will be opened. By clicking on Add a new Visitor Entry Request a new page will be opened where the tenant can fill up details and submit visitor Request.
Manager will update the status of Visitor Request.
Yes, Tenant/Owner will get notify via email alerts, push notifications on his mobile number as the status of request is changed or request gets resolved.
Only Tenant/Owner can submit the Visitors Requests.
Visitors check in/out details will be added by guard via guard mobile app.
Yes, Tenant/Owner will get notification on his mobile number upon Visitor's check in update by guard.
From the left menu navigate to Requests & Reports -> Parcels screen all the parcels list will be loaded for current user.
Guards will collect the parcels and add details via Guard mobile app and designated Tenant/Owner will be notified through notification on his mobile number.
As any Tenant/Manager/Owner will be receiving the parcel, he will do electronic signature via guard app and the status of parcel will be changed to Delivered in application.
Yes, you can add your property for Rent/Sale via atMyCondo
After you add the property for Rent/Sale on atMyCondo, all the agents of your area will be notified that your property is available for Rent/Sale. If the agent is interested to help you with your property Rent/Sale he will send you a proposal/contract.
After log in, from left menu you can navigate to Neigborhood -> Property Proposals section to view all of your proposals.
After log in, from left menu you can navigate to Neigborhood -> Property Proposals section to view all of your proposals. You can view all proposals sent from agent, and from proposal detail screen you will see a button Proceede to allow agent post listing, click on this and give any detail or upload document for acknowledging the agent that you agree to allow him post your listing for Rent/Sale.
As any Manager sign up for a new property, it's recommended to perform following tasks

  • Add important property related documents via Document directory section.
  • Review the features via Feature Settings in order to enable/disable any feature.
  • Add Parking Lots via Parking section.
  • Add Guard Accounts via Guard/Concierge section.
  • Add or review added Tenants/Owners via Tenant/Owner section.
  • Add available units via Property section.
  • Add facility booking types via Facility Types section.
  • Add Incident Reports types via Incident Types section.
  • Add Visitors types via Visitor Types section.
  • Review the Requests to Management section to ensure if there are few request assigned.
Yes, For Mangers there is a section From the left menu navigate to Management Setup for all of your property settings. On this screen you can setup all the Facilities, Incident Types, Visitors Types, Guards/Conceirges, Visitors Parkings, Property Units, Important documents and Add/Edit Property Tenants/Owners.
From the left menu navigate to Management -> Requests to Management for viewing list of all requests to management.
From the left menu navigate to Management -> Requests to Management for viewing list of all request to management. With each request there is a view icon. Click on that to see detail of submitted request. On bottom there is Accept/Decline button, click on this to accept/decline that request.
The normal turnaround time to approve the requests should be between 1-24 hours. But it greatly depends upon the type of request submitted.
Yes, Manger can decline any request due to some conditions.
Yes, Tenant/Owner will get notify via email alerts, push notifications on his mobile number as the status of his request is changed or request gets resolved.
From the left menu navigate to Management -> Feature Settings for viewing list of all feature settings.
The basic usage of Feature Settings is to enable/disable any feature in the application. For example if you off the Service Requests feature, it will off the Service Requests module for all Tenants/Owners/Managers of that property.
From the left menu navigate to Management -> Feature Settings for viewing list of all feature settings. With each feature there is On/Off status. Click on the status to toggle its value and click Save button to enable/disable the feature
From the left menu navigate to Management -> Tenant/Owner for viewing list of all tenants are tenants.
From the left menu navigate to Management -> Tenant/Owner link. On this page on top right side click on Add a New Tenant/Owner button and filling up details. After you submit the data an invitation will be sent to tenant. Upon tenant accepting invitation a new tenant will be added.
By navigating to Management -> Tenant/Owner link all the tenants will be listed. With each tenant you will see a Delete link for deletion purpose.
By navigating to Management -> Tenant/Owner link all the tenants will be listed. With each tenant you will see an Edit link for editing tenants. Click on this link and fill up updated details in form to update the tenant.
From the left menu navigate to Management -> Tenant/Owner link. There is a filter having values Based on Tenant / Owner, Based on Property Unit. Select Based on Property Unit to see list of all tenants based on property unit.
From the left menu navigate to Management -> Tenant/Owner link. There is a filter having values Based on Tenant/Owner, Based on Property Unit. Select Based on Property Unit to see list of all tenants based on property unit. On top right side there is a link Add a new Property Unit click on that and fill up unit details to add a new property unit.
From the left menu navigate to Management -> Parkings for viewing list of all parkings.
From the left menu navigate to Management -> Parkings will load list of all parkings. On top of all records there is a empty row with option to provide Name, floor and Bay number. Fill up these fields and click on Add to insert a parking.
From the left menu navigate to Management -> Parkings will load list of all parkings. With each record there is a Delete link for deleting that log.
From the left menu navigate to Management -> Guards/Concierges for viewing list of all Guards/Concierges.
From the left menu navigate to Management -> Guards/Concierges will load list of all Guards/Concierges. On top right side there is a button Add a New Guards/Concierges click on that and fill up the details to add a new Guard/Concierge.
From the left menu navigate to Management -> Guards/Concierges will load list of all Guards/Concierges. With each record there is an Edit link click on that and fill up detail to edit the record.
From the left menu navigate to Management -> Guards/Concierges will load list of all Guards/Concierges. With each record there is a Delete link click on that to delete that record.
From the left menu navigate to Property Info -> Announcements will load list of all announcements. On top right side there is a Add a New Announcement button click on that and fill up details to add a new announcements.
From the left menu navigate to Property Info -> Announcements will load list of all announcements. With each record there is an Edit link click on that and fill up detail to edit the record.
From the left menu navigate to Property Info -> Announcements will load list of all announcements. With each record there is a Delete link click on that to delete that record.
From the left menu navigate to Property Info -> Documents Directory for viewing list of all Important Documents.
From the left menu navigate to Property Info -> Documents Directory will load list of all documents. On the right side there are two options New Folder, Upload File. Click on New Folder to create a folder and add file in to that if you want file to be in a specific folder OR click on upload file if you want to save file on root.
From the left menu navigate to Property Info -> Documents Directory will load list of all documents. With each record there is a Download link click on that to download that file.
From the left menu navigate to Property Info -> Documents Directory will load list of all documents. With each record there is a Delete link click on that to delete that record.
From the left menu navigate to Property Info -> Important Contact will load list of all Important Contacts. On top right side There is a Add a new Important Contact button click on that and fill up details to add a new important contact.
From the left menu navigate to Property Info -> Important Contact will load list of all Important Contact. With each record there is a Edit link click on that and fill up updated details to edit the record.
From the left menu navigate to Property Info -> Important Contact will load list of all Important Contact. With each record there is a Delete link click on that to delete that record.
From the left menu navigate to Property Info -> Events will load list of all events. On top right side there is a Add a new Event button click on that and fill up details to add a event.
From the left menu navigate to Property Info -> Events will load list of all events. With each record there is a Delete link click on that to delete that record.
From the left menu navigate to Property Info -> Events will load list of all events. With each record there is an Edit link and fill up detail to edit the record.
While adding event you can choose invitee of event either specific user OR all tenants/owners.
From the left menu by navigating to Requests & Reports -> Service Request will load list of all service requests. With each request there is a status filter for that request. Click on that to change the status of that request.
From the left menu by navigating to Requests & Reports -> Incident Report will load list of all incident reports. With each report there is a status filter for that report. Click on that to change the status of that request.
From the left menu by navigating to Requests & Reports -> Facility Booking will load list of all bookings. With each booking there is a status filter for that booking. Click on that to change the status of that request.
From the left menu by navigating to Requests & Reports -> Visitor will load list of all visitors. With each visitor there is a status filter for that visitor. Click on that to change the status of that visitor.
From the left menu by navigating to Requests & Reports -> Incident Report will load list of all incident reports. On top right side there is a link Incident Types Setup, click on this to view all the incident report types.
From the left menu by navigating to Requests & Reports -> Incident Report will load list of all incident reports. On top right side there is a link Incident Types Setup, by clicking on this will load a page having all the incident report types. On the top right side there is a link Add a New Incident Type click on that and fill up form to add an incident report type.
From the left menu by navigating to Requests & Reports -> Incident Report will load list of all incident reports. On top right side there is a link Incident Types Setup, by clicking on this will load a page having all the incident report types. With each record there is an Edit link click on that and fill up form to edit that record.
From the left menu by navigating to Requests & Reports -> Incident Report will load list of all incident reports. On top right side there is a link Incident Types Setup, by clicking on this will load a page having all the incident report types. With each record there is a Delete link click on that to delete that record.
From the left menu by navigating to Requests & Reports -> Facility Booking will load list of all bookings. On top right side there is a link Facility Types Setup, click on this to view all the booking types.
From the left menu by navigating to Requests & Reports -> Facility Booking will load list of all bookings. On top right side there is a link Facility Types Setup, click on this to view all the booking types. On the top right side there is a link Add a New Facility Type click on that and fill up form to add a booking type.
From the left menu by navigating to Requests & Reports -> Facility Booking will load list of all bookings. On top right side there is a link Facility Types Setup, click on this to view all the booking types. With each record there is an Edit link click on that and fill up form to edit that record.
From the left menu by navigating to Requests & Reports -> Facility Booking will load list of all bookings. On top right side there is a link Facility Types Setup, click on this to view all the booking types. With each record there is a Delete link click on that to delete that record.
From the left menu by navigating to Requests & Reports-> Visitors will load list of all visitors. On top right side there is filter click on that and select Visit Types Setup, click on this to view all the visitor types.
From the left menu by navigating to Requests & Reports-> Visitors will load list of all visitors. On top right side there is filter click on that and select Visit Types Setup, click on this to view all the visitor types. On the top right side there is a link Add Visit Type click on that and fill up form to add a visitor type.
From the left menu by navigating to Requests & Reports-> Visitors will load list of all visitors. On top right side there is filter click on that and select Visit Types Setup, click on this to view all the visitor types. With each record there is an Edit link click on that and fill up form to edit that record.
From the left menu by navigating to Requests & Reports-> Visitors will load list of all visitors. On top right side there is filter click on that and select Visit Types Setup, click on this to view all the visitor types. With each record there is a Delete link click on that to delete that record.
From the left menu by navigating to Requests & Reports-> Visitors will load list of all visitors. On top right side there is filter click on that and select View Visitors Logs, click on this to view all the visitor logs OR visitors check in/out details.
After log in, on dashboard you will see a Service Requests widget. It will list all the service requests assigned to you OR From the left menu navigate to Requests & Reports -> Service Request will load list of all service requests assigned to you.
Only a tenant can make the maintenance request.
From the left menu navigate to Requests & Reports -> Service Requests will load list of all service requests assigned to you. By clicking on any service request will load the details of that request. On bottom there is a Write your comment section, add your comments here and click on Send to communicate with the requester.
From the left menu navigate to Requests & Reports -> Service Requests will load list of all service requests assigned to you. With each request there is a status drop down click on this to change status of any request.
From the left menu navigate to Requests & Reports -> Service Requests will load list of all service requests assigned to you. With each request there is a Delete link click on that to delete any maintenance request.
From the left menu navigate to Neigborhood -> Business & Service will load list of all Business & Service. On top right side there is a New Business & Service Role link click on that and fill up details to add another Business & Service.
On top of each page click on your Name a drop down will open, click on My Profile link to load your profile Information. Click on Business & service Info tab. You will see detail of your current business and an Edit button. click on that and give the updated information to update your Business & Service information.
On top of each page click on your Name a drop down will open, click on My Profile link to load your profile Information. Click on Business & service Info tab. You will see detail of your current business and a Promote this Business button, click on that and follow next steps to promote/feature your business.
After log in, from left menu navigate to Neigborhood -> Property Listings section. Click on Add a New Property Listings button, to load a new screen for adding property for Rent/Sale.
For Real Estate Agent we provide them option to add multiple covered locations and properties. Based on these covered locations and properties the agents are notified for all the properties that are posted in their covered location/property by owners. Agents can then contact the property owners for helping them to Rent/sale their properties.
Yes, you can specify multiple coverage locations. The Address you specify while sign up is your primary coverage address. For specifying multiple coverage addresses go to your My Profile -> MyAgent tab, Click Edit, On Agent Edit screen click Continue to go to the next tab. Next to Coverage Area click on Add to add another coverage area.
For specifying multiple coverage properties go to My Profile -> MyAgent tab, Click Edit, On Agent Edit screen click Continue to go to the next tab. Under the Map Your Covered Properties section is shown, Here you may specify all your covered properties
From My Profile -> My Agent tab, click Edit button for modifying your agent profile/company information.
From My Profile -> My Agent tab, click on avatar Edit icon for uploading your company logo.
After log in, On Dashboard, you will see a Properties Posted By Owners widget. All the properties are those which are posted by owners of properties. Also from left menu you can navigate to Neigborhood -> Property Listings and select Posted by Owners from All list filter to see all the properties posted by owners.
After log in, On Dashboard, you will see a Properties Posted By Owners widget. Click on any property, you will see details of that property, click on button Send Proposal and fill/upload all the details about your proposal, commison and contract etc. If the owner is interested to get your services he will accept your proposal and you will be notified by email and atMyCondo application proposals section.
After log in, On Dashboard, you will see a Property Proposals widget which shows all of your proposals sent to owners. Also from left menu you can navigate to Neigborhood -> Property Proposals section to view all of your proposals.
From Property Proposals section, any Proposal having status Signed by Owner shows the owner agreed to your proposal.
From Property Proposals section, any Proposal having status Signed by Owner shows the owner agreed to your proposal. Click on View proposal, you will see Post Owner Listing button, click on it to add the property for Rent/Sale in your area.
After log in, On Dashboard, you will see a Enquiries widget which shows all of your Enquiries sent by users.
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